Returns & Exchanges
All returns must be made within 25 days.
Please first contact us at firstname.lastname@example.org with your invoice number and item you are wishing to return.
All returns must be shipped back to us within 7 days of return request approval.
We offer returns for store credit, a refund in the original form of payment, or an exchange for a different size.
Items purchased with store credit are non refundable.
Items purchased on sale are non refundable.
Your item must be return in new and unused condition with all original tags attached. We do cannot offer a return to any item that has been worn or used personally or for press/styling purposes including photoshoots. Items must be unworn, unwashed, undamaged and unused. We will not accept returned items that have any makeup stains, deodorant/sweat stains, and/or items that smell of perfume. If caution is not made while trying on, we may reject the return.
Shipping charges cannot be refunded.
Accessories under $50AUD or sale items are not eligible for any return or exchange.
Redrew reserves the right to refuse any returns which do not meet our return policy requirements or are returned without written return request approval.
Store credit will be issued in the form of a gift certificate which will not expire. You can use your unique code for payment at checkout.
We will happily accommodate an exchange for the same style in a different size. Please first return your original item(s) and place a new order online separately. The exchange refund will only be processed once we have received and approved your garment. One exchange per garment will be allowed. Please note that as most items are made to order there will potentially be a 2-4 week wait for your new size. Redrew does not cover the cost for you sending your return parcel but will cover fees of posting your new exchanged parcel.
Redrew is not responsible for any lost or stolen return packages.
If an item you receive has been damaged please contact customer service within 48 hours of receiving the item at email@example.com with a photo of the defect if applicable.
Refused Package/Return to Sender
Any refused packages or items deemed undeliverable will be returned to us. We will contact the customer via email and/or phone a total of three times before cancelling the order. Customers who still want to recieve the package must pay for a new shipping label.
I Want to Cancel My Order
Once an order has been placed we cannot cancel or change an order. Please contact us at firstname.lastname@example.org to process a return.
Request a Return or Exchange
Please contact us at email@example.com with your request and we will get back to you shortly.