Returns & Exchanges

Returns & Exchanges

At Redrew, each piece is thoughtfully created using pure silks and other high-quality fabrics, with many garments produced in limited quantities or made to order. We want you to feel confident in your purchase, and the guidance below is designed to make our returns process as straightforward as possible.

Timeframes

Return requests must be made within 7 days of delivery to the nominated delivery address. Your item must also be shipped back to us, with tracking, within this same 7-day period.

Unfortunately, we are unable to extend this timeframe, and all sales become final once the return period has passed.

What We Offer for Returns

Garments purchased for over $450 AUD are eligible for a refund to the original payment method, store credit, or an exchange, provided they meet all of our return conditions.

Garments purchased for $450 AUD or less are eligible for store credit or an exchange for another size in the same style. Refunds are not available for these items unless required under Australian Consumer Law.

Refunds or price adjustments are not available on:

Items purchased using store credit
Accessories under $50 AUD
Original shipping charges

All returned items must meet our return conditions and be unworn, unused and returned in their original condition with all tags attached.

Nothing in this returns policy excludes or limits any rights you may have under Australian Consumer Law.

Condition of returned items

To be accepted, items must be returned in new, unused condition with all original tags attached and in their original packaging. This means:
        •       Unworn, unwashed, and undamaged
        •       Free from makeup, deodorant, perfume, or any other marks or scents
        •       Not used for press, styling, or photoshoots
Please take care when trying garments on — we may not be able to accept a return where these conditions haven’t been met.

How to request a return or exchange

Please email customers@redrewclothing.com with your invoice number and the item you’d like to return, and we’ll respond with next steps. Returns sent without prior written approval can’t be processed.

Shipping

Return postage is the customer’s responsibility, and we recommend using a tracked service — we’re unable to take responsibility for parcels lost or stolen in transit. For approved exchanges, we’ll cover the cost of sending your replacement item to you.

Store credit

Store credit is issued as a gift certificate valid indefinitely, with a unique code to use at checkout. It’s non-transferable and can’t be redeemed for cash.

Exchanges

We’re happy to offer an exchange for the same style in a different size, limited to one exchange per garment. Your exchange will be actioned once we’ve received and approved your returned item.

Order changes and cancellations

Once an order is placed, we’re unable to cancel or amend it. If you’ve changed your mind, please get in touch once your order arrives and we’ll guide you through the return process.